Terms of Service

Overview

This website is operated by Ceralixa. Throughout the website, the terms “we,” “us,” and “our” refer to Ceralixa.

Ceralixa provides this website, including all information, content, tools, products, and services available through it, subject to your acceptance of the terms, conditions, policies, and notices stated below.

By visiting our website, creating an account, communicating with us, or purchasing products from us, you use our “Service” and agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced in these Terms or made available through links on our website.

These Terms of Service apply to all users of the website, including browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to these Terms.

If you do not agree to all the terms and conditions contained in this agreement, you must not access the website or use our Services.

Any new features, products, services, or tools added to the store will also be subject to these Terms of Service. You may review the latest version of these Terms at any time on this page.

We reserve the right to update, modify, or replace any part of these Terms by posting changes on our website. It is your responsibility to review this page periodically.

Your continued use of the website after changes are posted constitutes your acceptance of those changes, where permitted by applicable law.

Our online store may be hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer and sell our products and services.

Section 1 — Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, province, country, or jurisdiction of residence.

Where permitted by law, you also confirm that you have given consent for any minor dependents under your supervision to use this website.

You may not use our products or Services for any illegal, fraudulent, or unauthorized purpose.

You must not violate any applicable laws while using the Service, including intellectual-property, copyright, consumer-protection, privacy, import, export, and product-regulation laws.

You must not transmit viruses, worms, malware, malicious scripts, or any code of a destructive nature.

A breach or violation of these Terms may result in the immediate suspension or termination of your access to the Service.

Section 2 — General Conditions

We reserve the right to refuse Service to any person for any lawful reason at any time, subject to applicable consumer-protection and anti-discrimination laws.

You understand that information you submit, excluding complete payment-card information, may be transferred through different networks and may be modified to meet the technical requirements of connecting networks or devices.

Payment-card information is encrypted during transmission through secure payment systems.

You may not reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the Service, use of the Service, access to the Service, or contact made through the website without our prior written permission.

The headings used in these Terms are included for convenience and do not limit or otherwise affect the provisions of this agreement.

Section 3 — Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to ensure that information presented on our website is accurate, complete, and current.

However, we do not guarantee that all information, including product descriptions, ingredients, packaging, prices, availability, delivery estimates, and educational content, is always complete, accurate, or current.

Content on this website is provided for general informational purposes and should not be relied upon as the sole basis for making decisions without consulting more complete, accurate, or current sources where appropriate.

Any reliance on information provided through the website is at your own risk, except where liability cannot legally be excluded.

The website may contain historical information that is no longer current and is provided for reference only.

We reserve the right to modify website content at any time, but we are not obligated to update all information unless required by applicable law.

Section 4 — Health and Wellness Information

Ceralixa offers health, wellness, personal-care, and related products. Information provided through the website is intended for general educational and informational purposes only.

Nothing on the website is intended to constitute:

Medical advice

A medical diagnosis

Medical treatment

A prescription

A substitute for advice from a qualified healthcare professional

Statements concerning products may not have been evaluated by every applicable health or regulatory authority.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless expressly authorized and legally permitted in the relevant jurisdiction.

Individual results may vary. Customer reviews, testimonials, product experiences, and before-and-after descriptions do not guarantee that another customer will achieve the same result.

Before purchasing or using a product, you should carefully review:

The product description

Ingredient information

Directions for use

Allergy information

Product warnings

Storage instructions

Suitability information

Information printed on the product packaging

You should consult a qualified healthcare professional before using a supplement or wellness product if you:

Are pregnant or nursing

Are under medical supervision

Have a medical condition

Take prescription or non-prescription medication

Have known allergies or sensitivities

Are unsure whether a product is suitable for you

Stop using a product and seek appropriate professional advice if you experience an unexpected or adverse reaction.

In a medical emergency, contact your local emergency services immediately.

Section 5 — Changes to Services and Prices

Product prices may change without prior notice.

We reserve the right to modify, suspend, restrict, or discontinue the Service, or any part of it, at any time without notice, subject to applicable law.

We will not be liable to you or any third party for a modification, price change, suspension, or discontinuation of the Service, except where liability cannot legally be excluded.

Prices, promotions, discount codes, product bundles, and special offers may be subject to separate terms and availability restrictions.

Section 6 — Products and Services

Some products or services may be available exclusively through our website.

Products may have limited quantities and may only be returned, refunded, replaced, or exchanged in accordance with our Returns, Refunds & Exchanges Policy and applicable law.

We make reasonable efforts to display product colors, sizes, finishes, labels, packaging, and images accurately.

However, we cannot guarantee that your device will accurately reproduce the actual appearance of a product.

Product packaging, labels, colors, designs, ingredients, or presentation may be updated by a manufacturer or supplier. Where such changes do not materially affect the nature or function of the product, the item received may differ slightly from website images.

We reserve the right to limit the sale of products or Services to particular persons, households, accounts, geographic regions, countries, or jurisdictions where permitted by law.

We may limit the quantity of products available for purchase.

Product descriptions, availability, prices, packaging, and promotional offers may be changed without notice.

We reserve the right to discontinue a product at any time. Any offer made through this website is void where prohibited by law.

We do not guarantee that every product or Service purchased through the website will meet every personal expectation, preference, or intended result.

Nothing in these Terms affects your mandatory statutory consumer rights.

Section 7 — Product Use and Customer Responsibilities

You agree to use products only as directed and in accordance with the product label, packaging, instructions, warnings, and applicable law.

You are responsible for determining whether a product is appropriate for your personal circumstances.

You must not:

Use a product after its expiration date

Use a product with damaged or altered packaging where safety may be affected

Exceed the recommended serving, dosage, or usage instructions

Resell, relabel, modify, dilute, repackage, or falsely represent a product

Use a product for an unlawful or unauthorized purpose

Ignore product warnings, allergy information, or professional medical advice

You are responsible for storing products appropriately and keeping them away from children where instructed.

Ceralixa is not responsible for harm caused by misuse, improper storage, unauthorized modification, failure to follow instructions, or use contrary to product warnings, except where responsibility cannot legally be excluded.

Section 8 — Billing and Account Information

We reserve the right to refuse, limit, hold, or cancel an order where permitted by law.

We may limit or cancel quantities purchased per person, household, account, payment method, billing address, or shipping address.

These restrictions may apply to orders placed through the same customer account, payment card, billing address, shipping address, email address, telephone number, or device.

If we modify or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or telephone number provided when the order was placed.

We reserve the right to restrict orders that appear, in our reasonable judgment, to have been placed:

By unauthorized dealers, resellers, or distributors

For fraudulent or abusive purposes

Using unauthorized payment information

In violation of applicable laws or these Terms

In quantities suggesting unauthorized commercial resale

You agree to provide complete, current, and accurate billing, shipping, account, contact, and payment information.

You are responsible for promptly updating your account information, including your email address, telephone number, delivery address, and payment details, so that we can process your transactions and contact you when necessary.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

Please review our Returns, Refunds & Exchanges Policy and Shipping & Delivery Policy for additional information.

Section 9 — Order Acceptance and Cancellation

Submitting an order does not necessarily mean that we have accepted it.

An order is generally accepted when payment has been approved and the order has entered processing or fulfillment, unless otherwise stated.

We may cancel or decline an order because of:

Product unavailability

Pricing or listing errors

Payment authorization issues

Suspected fraud or misuse

Shipping restrictions

Import or regulatory restrictions

Errors in customer information

Unusually large quantities

Circumstances outside our reasonable control

If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.

Customers may request an order cancellation by contacting us promptly. Cancellation is not guaranteed once processing or fulfillment has begun.

Section 10 — Shipping, Customs, and Delivery

Shipping times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be delayed because of customs inspections, carrier disruptions, severe weather, public holidays, incorrect address information, remote destinations, product availability, or circumstances outside our reasonable control.

International orders may be subject to customs duties, import taxes, handling fees, brokerage charges, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are the customer’s responsibility.

Customers are responsible for confirming that products may legally be imported into and used in the destination country.

Additional information is available in our Shipping & Delivery Policy.

Section 11 — Optional Third-Party Tools

We may provide access to tools, applications, features, payment options, or services operated by third parties.

We do not necessarily monitor, control, or manage these third-party tools.

Unless otherwise stated, access is provided on an “as available” and “as is” basis.

Your use of third-party tools is at your own discretion and risk. You should review and accept the terms, conditions, and privacy policies of the relevant third-party provider before using its services.

We may introduce additional services, tools, integrations, or website features in the future. Those additions will also be governed by these Terms of Service.

Section 12 — Third-Party Links

Our Service may contain content, products, applications, payment systems, or services supplied by third parties.

Links on our website may direct you to websites that are not operated or controlled by Ceralixa.

We are not responsible for reviewing or verifying the accuracy, security, legality, availability, content, or practices of third-party websites.

We are not responsible for harm or losses arising from purchases, transactions, content, products, or services provided through third-party websites, except where such responsibility cannot legally be excluded.

Please review the policies and practices of third-party providers before entering into a transaction with them.

Questions, complaints, or claims relating specifically to third-party products or services should be directed to the relevant third party.

Section 13 — Comments, Reviews, Feedback, and Submissions

When you submit reviews, photographs, videos, suggestions, ideas, proposals, contest entries, testimonials, or other materials to us, you grant Ceralixa a non-exclusive, worldwide, royalty-free, transferable, and sublicensable right to use, reproduce, edit, adapt, translate, publish, display, and distribute that content for lawful operational, commercial, and promotional purposes.

This permission is subject to applicable law and our Privacy Policy.

Unless otherwise agreed in writing, we are not obligated to:

Keep submitted content confidential

Pay compensation for submitted content

Publish submitted content

Respond to submitted content

We may monitor, edit, reject, restrict, or remove content that we reasonably determine to be:

Unlawful

Offensive

Threatening

Defamatory

Obscene

Fraudulent

Misleading

Abusive

Discriminatory

In violation of intellectual-property rights

In violation of these Terms

You confirm that your submissions will not violate the rights of another person or organization, including copyright, trademark, privacy, publicity, confidentiality, or other proprietary rights.

Your submissions must not contain unlawful, abusive, defamatory, obscene, deceptive, or malicious material, including viruses, malware, or harmful code.

You must not use a false email address, impersonate another person, post fabricated reviews, or misrepresent the origin of a submission.

You are responsible for the legality, content, and accuracy of your submissions.

Section 14 — Personal Information

The collection, use, storage, transfer, and disclosure of personal information submitted through the website are governed by our Privacy Policy.

Please review the Ceralixa Privacy Policy for more information.

Section 15 — Intellectual Property

Unless otherwise stated, all content available through the website, including:

Brand names

Logos

Product names

Text

Graphics

Photographs

Videos

Icons

Website layouts

Designs

Software

Product descriptions

is owned by, licensed to, or lawfully used by Ceralixa and is protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, republish, modify, distribute, display, sell, license, scrape, or commercially exploit website content without prior written authorization.

Nothing on the website grants you ownership of or a license to use Ceralixa trademarks, logos, brand assets, or other proprietary materials except as expressly authorized.

Section 16 — Errors, Inaccuracies, and Omissions

Information on our website may occasionally contain typographical errors, inaccuracies, or omissions relating to:

Product descriptions

Ingredients

Prices

Promotions

Discounts

Shipping charges

Delivery estimates

Product availability

Packaging

Other details

We reserve the right to correct errors, update information, refuse or cancel orders, or adjust transactions where website information is inaccurate, including after an order has been submitted, subject to applicable consumer law.

If an order is cancelled because of an error after payment has been received, an appropriate refund will be issued.

We are not obligated to update, amend, or clarify information unless required by law.

A date shown as an update or refresh date does not necessarily mean that all information on the website was modified on that date.

Section 17 — Prohibited Uses

You may not use the website, its content, or the Service:

For any unlawful or fraudulent purpose

To encourage another person to participate in unlawful activity

To violate applicable international, national, federal, state, provincial, or local laws

To infringe our intellectual-property rights or the rights of another party

To harass, threaten, abuse, insult, harm, defame, intimidate, or unlawfully discriminate against another person

To submit false, fraudulent, manipulated, or misleading information

To publish fabricated reviews or testimonials

To upload or transmit viruses, malware, malicious code, or harmful files

To collect or track another person’s personal information without authorization

To spam, phish, scrape, crawl, spider, pharm, pretext, or conduct similar abusive activities

To interfere with website performance or availability

To attempt unauthorized access to an account, server, database, or system

To circumvent security, fraud-prevention, purchase-limit, or access-control features

For an obscene, abusive, exploitative, or immoral purpose

To resell products without authorization where such restrictions are lawful

To use automated systems to purchase limited-stock products unfairly

We reserve the right to suspend or terminate access to the Service where these restrictions are violated.

Section 18 — Disclaimer of Warranties

We do not guarantee that access to the Service will always be uninterrupted, timely, secure, available, or error-free.

We do not guarantee that information, recommendations, or results obtained through the Service will always be accurate, reliable, or suitable for every individual.

We may suspend, restrict, modify, or remove parts of the Service from time to time for maintenance, security, operational, legal, or commercial reasons.

To the maximum extent permitted by law, the Service and products made available through it are provided on an “as is” and “as available” basis, except where an express warranty or statutory consumer right applies.

We do not make guarantees regarding particular health, wellness, cosmetic, personal, or lifestyle outcomes unless expressly stated and legally permitted.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded.

Section 19 — Limitation of Liability

To the maximum extent permitted by law, Ceralixa and its directors, officers, employees, affiliates, agents, contractors, suppliers, manufacturers, fulfillment partners, service providers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from your use of the Service or products purchased through it.

This may include loss of:

Profits

Revenue

Savings

Data

Business opportunity

Reputation

Replacement costs

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful, including liability for:

Fraud or fraudulent misrepresentation

Death or personal injury caused by negligence

Willful misconduct

Gross negligence where applicable

Defective products where liability cannot be excluded

Mandatory statutory consumer rights

Where a jurisdiction does not allow certain exclusions or limitations, our liability will be limited only to the maximum extent permitted by law.

Section 20 — Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Ceralixa and its affiliates, partners, officers, directors, employees, contractors, licensors, suppliers, manufacturers, fulfillment providers, and service providers from third-party claims arising from:

Your material breach of these Terms

Your unlawful use of the Service

Your violation of applicable law

Your infringement of another party’s rights

Content submitted by you

This obligation does not apply where a claim results from Ceralixa’s own unlawful conduct, negligence, willful misconduct, or breach of duty.

Section 21 — Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The unenforceable portion will be treated as severed from these Terms without affecting the validity or enforceability of the remaining provisions.

Section 22 — Termination

These Terms remain effective until terminated by you or Ceralixa.

You may terminate your use of the Service at any time by ceasing to use the website or notifying us that you no longer wish to use the Service.

We may suspend or terminate your access if we reasonably believe that you have:

Materially violated these Terms

Engaged in fraudulent or unlawful activity

Abused our refund, payment, promotional, or customer-support systems

Created a security risk

Infringed the rights of Ceralixa or another party

Termination does not affect rights, obligations, payments, claims, or liabilities that arose before the termination date.

Provisions that by their nature should survive termination will continue to apply.

Section 23 — Entire Agreement

These Terms, together with the policies and operating rules posted on our website, constitute the entire agreement between you and Ceralixa concerning your use of the Service.

They replace prior or contemporaneous communications, proposals, representations, and agreements relating to the same subject matter.

Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.

Any ambiguity in these Terms will not automatically be interpreted against the party that drafted them.

Section 24 — Governing Law

These Terms of Service and any separate agreements through which Ceralixa provides Services will be governed by and interpreted in accordance with the laws of the United Kingdom.

This governing-law provision does not limit any mandatory consumer rights or protections that apply in your country, state, province, or region of residence.

Nothing in these Terms prevents a consumer from bringing a claim before a court or authority where mandatory local law provides that right.

Section 25 — Changes to These Terms

You may review the latest version of these Terms of Service on this page at any time.

We reserve the right to update, modify, or replace these Terms by posting a revised version on our website.

Where required by law, we will provide appropriate notice of material changes.

Changes will take effect on the date stated in the revised Terms or when published if no other date is stated.

Your continued use of the website or Service after revised Terms take effect constitutes acceptance of those changes, where permitted by applicable law.

Section 26 — Contact Information

Questions about these Terms of Service may be sent to:

Ceralixa Customer Support
Email: support@ceralixa.com
Website: www.ceralixa.com